Shipping
If your shipping destination is outside of the US or Europe/UK, please shop with our Taiwan Official Online Store (https://tw.daylily.com.tw/en) or DAYLILY Taiwan Pinkoi Store (https://en.pinkoi.com/store/daylilytaiwan).
· For International shipments, the cost will vary based on shipping destination and shipping costs by total weight per order.
· Duties and taxes are not included with your order. You may be charged upon the package entry to your country.
· We use EMS service with the reduced international shipping rates.
· We are unable to ship to PO Boxes.
· From time to time, there may be out-of-stock items that will not be shipped. In the case, we will contact you before processing the order.
· Orders are processed Monday-Friday, most orders will normally be dispatched with 2 to 5 business days from the date ordered.
· Please note EMS International Courier DOES NOT run over the weekend and public holidays. Wherever possible, orders received after 3:00 p.m. Japan Standard Time will be considered placed and be processed the next business day.
· The estimated delivery does not include delays caused by weather, shipping couriers, public holidays, customs holds & any other delay outside of our control.
Due to the novel coronavirus pandemic, international mails have been temporarily suspended to various countries. Click the link for the latest update. https://www.post.japanpost.jp/int/information/overview_en.html
Payment
· Payment by following methods is available:
1) Credit Card
VISA, Mastercard, American Express, Diner's Club
2) Paypal
When selecting this option at checkout, you will be redirected to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.Once this transaction is complete, you will then return to DAYLILY.
· You will shop in your localized currency. All prices on DAYLILY are in Japanese Yen.
· Exchange rate will be calculated at time of purchase by your credit card processor. We are unable to offer adjustments for exchange rate changes.
· We DO NOT accept payment by cash or international bank transactions.
Return & Exchange
· All items from our online store are sold on a NON-RETURNABLE basis.
· In general, DAYLILY does not accept return or exchange unless the items you ordered has a quality issue.
DAMAGED OR FAULTY, INCORRECT ITEMS
· We take care to pack your items carefully so that they won't get damaged in transit.
· For whatever reason, if items arrive damaged, faulty or incorrect from your order, please contact our customer service (info@daylily.com.tw) for details and we will do our best to resolve the issue.
REFUND (if applicable)
· A refund may not be issued if products are returned due to the shipment rejected by customer without contacting us first.
· All refunds will be returned to the payment method of your original payment within 7-10 days, if you have not received a refund after 10 days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted.
· Any discount or coupon will not be refunded. You will only be refunded by the actual amount you paid.
Sisterのみなさん、こんにちは！ DAYLILY sister で国際薬膳師のMikiです👋 DAYLILYから新商品のおしらせです❣ ヘルシー和漢食材「黒きくらげ」と「金針花」の販売がスタートしました🍄🌼👏 どちらも台湾では、火鍋の具材や炒め物、スープに入れる定番の食材であり、美容と健康...
Read more台湾には火鍋のお店が数多くあり、元気が足りない時や、冬の寒い時期に火鍋を取り入れて身体を整えます。家族や友達と楽しく食事をする時には、必ずと言っていいほど火鍋をみんなで食べる習慣があります。そんな台湾人に身近な火鍋の台湾人らしい楽しみ方をご紹介したいと思います！
Read moreSisterのみなさんこんにちは！ DAYLILYのSisterで、国際薬剤師のMikiです☺️ 先日、誠品生活日本橋のキッチンスタジオにて、Eriさん、ハンちゃん、私とで、DAYLILY火鍋イベントを開催しました🎪 イベントでは、新商品「TAIKAN YOJO HOT POT 台漢養生火鍋...
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