Option

We offer a variety of options that make the purchased items as an extraordinary gift for family, friends and for yourself. Select the option that best fits your needs before the Checkout. Please note that these are options with additional charge. Prices are NOT included in the packing slip for gift orders.


Shipping Policy

At DAYLILY, we use EMS service with the best rate for international shipping. PLEASE NOTE: Due to the novel coronavirus pandemic, international mails has been temporarily suspended to various countries. For updated details please confirm the link below. https://www.post.japanpost.jp/int/information/overview_en.html

Shipping costs by total weight per orde (Japanese Yen)

Country
USA & Canada
UK & Europe
Weight
~500g
2,400
2,450
~600g
2,660
2,700
~700g
2,920
2,950
~800g
3,180
3,200
~900g
3,440
3,450
~1000g
3,700
3,700
~1250g
4,340
4,300
~1500g
4,900
4,850
~1750g
5,540
5,450
~2000g
6,100
6,000
~2500g
7,200
7,050
~3000g
8,300
8,100

Orders are processed Monday through Friday and most orders will normally be dispatched within 2-5 business days from the date ordered, excluding weekends and public holidays. 

Please note EMS International Courier DOES NOT run over the weekend and public holidays. Wherever possible, orders received after 3:00 p.m. Japan Standard Time will be considered placed and be processed the next business day.

The estimated delivery does not include delays caused by weather, shipping couriers, public holidays, customs holds & any other delay outside of our control.

*We are unable to ship to PO Boxes.
 *From time to time, there may be out-of-stock items that will not be shipped. In the case, we will contact you before processing the order.


Payment Policy

DAYLILY accepts payments by any of the following methods.
We DO NOT accept payment by cash or international bank transactions.

⚫︎ Credit Card
The following payment methods are available for use:
- VISA
- Mastercard
- American Express
- Diner's Club

⚫︎ Paypal
When selecting this option at checkout, you will be redirected to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.
Once this transaction is complete, you will then return to DAYLILY.

*All prices on DAYLILY are in Japanese Yen.
*Exchange Rates: Orders are paid in JPY and the exchange rate will be calculated at time of purchase by your credit card processor.
We are unable to offer adjustments for exchange rate changes.
*Customs Taxes & Duties: The total amount per order DOES NOT include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country.


Return & Exchange

All items from our online store are sold on a NON-RETURNABLE basis.
In general, DAYLILY does not accept return or exchange unless the items you ordered has a quality issue.

DAMAGED OR FAULTY, INCORRECT ITEMS
We take care to pack your items carefully so that they won't get damaged in transit.
For whatever reason, if items arrive damaged, faulty or incorrect from your order, please contact our customer service (info@daylily.com.tw) for details and we will do our best to resolve the issue.

REFUND (if applicable)
• A refund may not be issued if products are returned due to the shipment rejected by customer without contacting us first.
• All refunds will be returned to the payment method of your original payment within 7-10 days, if you have not received a refund after 10 days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted.
• Any discount or coupon will not be refunded. You will only be refunded by the actual amount you paid.