Shipping
If your shipping destination is outside of the US or Europe/UK, please shop with our Taiwan Official Online Store (https://tw.daylily.com.tw/en) or DAYLILY Taiwan Pinkoi Store (https://en.pinkoi.com/store/daylilytaiwan).
· For International shipments, the cost will vary based on shipping destination and shipping costs by total weight per order.
· Duties and taxes are not included with your order. You may be charged upon the package entry to your country.
· We use EMS service with the reduced international shipping rates.
· We are unable to ship to PO Boxes.
· From time to time, there may be out-of-stock items that will not be shipped. In the case, we will contact you before processing the order.
· Orders are processed Monday-Friday, most orders will normally be dispatched with 2 to 5 business days from the date ordered.
· Please note EMS International Courier DOES NOT run over the weekend and public holidays. Wherever possible, orders received after 3:00 p.m. Japan Standard Time will be considered placed and be processed the next business day.
· The estimated delivery does not include delays caused by weather, shipping couriers, public holidays, customs holds & any other delay outside of our control.
Due to the novel coronavirus pandemic, international mails have been temporarily suspended to various countries. Click the link for the latest update. https://www.post.japanpost.jp/int/information/overview_en.html
Payment
· Payment by following methods is available:
1) Credit Card
VISA, Mastercard, American Express, Diner's Club
2) Paypal
When selecting this option at checkout, you will be redirected to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.Once this transaction is complete, you will then return to DAYLILY.
· You will shop in your localized currency. All prices on DAYLILY are in Japanese Yen.
· Exchange rate will be calculated at time of purchase by your credit card processor. We are unable to offer adjustments for exchange rate changes.
· We DO NOT accept payment by cash or international bank transactions.
Return & Exchange
· All items from our online store are sold on a NON-RETURNABLE basis.
· In general, DAYLILY does not accept return or exchange unless the items you ordered has a quality issue.
DAMAGED OR FAULTY, INCORRECT ITEMS
· We take care to pack your items carefully so that they won't get damaged in transit.
· For whatever reason, if items arrive damaged, faulty or incorrect from your order, please contact our customer service (info@daylily.com.tw) for details and we will do our best to resolve the issue.
REFUND (if applicable)
· A refund may not be issued if products are returned due to the shipment rejected by customer without contacting us first.
· All refunds will be returned to the payment method of your original payment within 7-10 days, if you have not received a refund after 10 days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted.
· Any discount or coupon will not be refunded. You will only be refunded by the actual amount you paid.
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FJuly 19, 2023 at 4:30 pm
重くなくて美味しい何度もリピートしました。
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こずJune 1, 2023 at 11:34 pm
はじめは、スープがちょっと少ないと思いましたが、そんなことはなく
野菜から水分が出ても味が薄まることなく最後まで美味しく頂けました
山椒がピリッときいていて辛過ぎない味でコクもあります。難点はお値段ですね。ちょっと高いと思います。
私は正規の値段で買いましたが、今やってる、おつとめ品20オフでも躊躇します。でも本当に美味しいので、間違いなくまた買ってしまいます -
MDecember 11, 2022 at 9:56 pm
とても美味しかったのでリピートしたいのですが、私には少し辛すぎたので、辛くない薬膳鍋のセットも作って欲しいです
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たんたんDecember 9, 2021 at 3:15 pm
山椒がきいていて美味しかった。
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馬肉December 5, 2021 at 10:38 am
火鍋という名前より薬膳鍋という味の印象。火鍋の激辛ではなくピリピリとした山椒の辛さで、あっさり、健康的な感じがした。翌日に胃もたれもなくよかった。妻にも好評だった。
