Shipping
If your shipping destination is outside of the US or Europe/UK, please shop with our Taiwan Official Online Store (https://tw.daylily.com.tw/en) or DAYLILY Taiwan Pinkoi Store (https://en.pinkoi.com/store/daylilytaiwan).
· For International shipments, the cost will vary based on shipping destination and shipping costs by total weight per order.
· Duties and taxes are not included with your order. You may be charged upon the package entry to your country.
· We use EMS service with the reduced international shipping rates.
· We are unable to ship to PO Boxes.
· From time to time, there may be out-of-stock items that will not be shipped. In the case, we will contact you before processing the order.
· Orders are processed Monday-Friday, most orders will normally be dispatched with 2 to 5 business days from the date ordered.
· Please note EMS International Courier DOES NOT run over the weekend and public holidays. Wherever possible, orders received after 3:00 p.m. Japan Standard Time will be considered placed and be processed the next business day.
· The estimated delivery does not include delays caused by weather, shipping couriers, public holidays, customs holds & any other delay outside of our control.
Due to the novel coronavirus pandemic, international mails have been temporarily suspended to various countries. Click the link for the latest update. https://www.post.japanpost.jp/int/information/overview_en.html
Payment
· Payment by following methods is available:
1) Credit Card
VISA, Mastercard, American Express, Diner's Club
2) Paypal
When selecting this option at checkout, you will be redirected to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.Once this transaction is complete, you will then return to DAYLILY.
· You will shop in your localized currency. All prices on DAYLILY are in Japanese Yen.
· Exchange rate will be calculated at time of purchase by your credit card processor. We are unable to offer adjustments for exchange rate changes.
· We DO NOT accept payment by cash or international bank transactions.
Return & Exchange
· All items from our online store are sold on a NON-RETURNABLE basis.
· In general, DAYLILY does not accept return or exchange unless the items you ordered has a quality issue.
DAMAGED OR FAULTY, INCORRECT ITEMS
· We take care to pack your items carefully so that they won't get damaged in transit.
· For whatever reason, if items arrive damaged, faulty or incorrect from your order, please contact our customer service (info@daylily.com.tw) for details and we will do our best to resolve the issue.
REFUND (if applicable)
· A refund may not be issued if products are returned due to the shipment rejected by customer without contacting us first.
· All refunds will be returned to the payment method of your original payment within 7-10 days, if you have not received a refund after 10 days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted.
· Any discount or coupon will not be refunded. You will only be refunded by the actual amount you paid.
目の疲れを感じて「Wink Kikka Syrup」購入しました。世の中には効果はわかるけどパッケージがいかにも漢方で苦い味がするのかな？と買うのに躊躇する商品たくさんありますがDAYLILY は見てるだけでキレイで可愛くて気分が上がります。そしておいしい！女性達が日々の生活でWink する余裕を、気分と体温を上げたいDAYLILY のポリシーも大好きです。応援してます！
「Wink Kikka Syrup」を使ったアレンジレシピを紹介したいと思います。心も身体も解きほぐすリラックス和漢ティーで、忙しい日々の中に一息つきませんか？「Wink Kikka Syrup」は、台湾の漢方薬剤師さんたちが、6種類の和漢素材をブレントし、やさしい蜂蜜と合わせたシロップです...
Read moreSisterのみなさん、こんにちは😉冷え込む日も多くて、温かい飲み物☕️が恋しくなる今日この頃です☃️今回は冬のおうち時間のお供に欠かせないHOTドリンクのアレンジレシピを紹介します👨🍳✨ YouTubeでも紹介したアレンジレシピを5種類の作り方を、Magazineでも紹介します💁♀...
Read moreSisterのみなさん、はじめまして！azusaです。私は昨年まで平日会社員をしながら、土日にdaylily有楽町店でsisterとして働いていました。今は皆さんと同じdaylilyの商品を愛用するsisterの1人です。今日は会社員の私がおすすめするdaylily商品をご紹介します♡写真は、...
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