Shipping
If your shipping destination is outside of the US or Europe/UK, please shop with our Taiwan Official Online Store (https://tw.daylily.com.tw/en) or DAYLILY Taiwan Pinkoi Store (https://en.pinkoi.com/store/daylilytaiwan).
· For International shipments, the cost will vary based on shipping destination and shipping costs by total weight per order.
· Duties and taxes are not included with your order. You may be charged upon the package entry to your country.
· We use EMS service with the reduced international shipping rates.
· We are unable to ship to PO Boxes.
· From time to time, there may be out-of-stock items that will not be shipped. In the case, we will contact you before processing the order.
· Orders are processed Monday-Friday, most orders will normally be dispatched with 2 to 5 business days from the date ordered.
· Please note EMS International Courier DOES NOT run over the weekend and public holidays. Wherever possible, orders received after 3:00 p.m. Japan Standard Time will be considered placed and be processed the next business day.
· The estimated delivery does not include delays caused by weather, shipping couriers, public holidays, customs holds & any other delay outside of our control.
Due to the novel coronavirus pandemic, international mails have been temporarily suspended to various countries. Click the link for the latest update. https://www.post.japanpost.jp/int/information/overview_en.html
Payment
· Payment by following methods is available:
1) Credit Card
VISA, Mastercard, American Express, Diner's Club
2) Paypal
When selecting this option at checkout, you will be redirected to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.Once this transaction is complete, you will then return to DAYLILY.
· You will shop in your localized currency. All prices on DAYLILY are in Japanese Yen.
· Exchange rate will be calculated at time of purchase by your credit card processor. We are unable to offer adjustments for exchange rate changes.
· We DO NOT accept payment by cash or international bank transactions.
Return & Exchange
· All items from our online store are sold on a NON-RETURNABLE basis.
· In general, DAYLILY does not accept return or exchange unless the items you ordered has a quality issue.
DAMAGED OR FAULTY, INCORRECT ITEMS
· We take care to pack your items carefully so that they won't get damaged in transit.
· For whatever reason, if items arrive damaged, faulty or incorrect from your order, please contact our customer service (info@daylily.com.tw) for details and we will do our best to resolve the issue.
REFUND (if applicable)
· A refund may not be issued if products are returned due to the shipment rejected by customer without contacting us first.
· All refunds will be returned to the payment method of your original payment within 7-10 days, if you have not received a refund after 10 days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted.
· Any discount or coupon will not be refunded. You will only be refunded by the actual amount you paid.
Japanエアコン必須でないと過ごせない日々ですが、体内が冷えているような気がして購入 味は想像よりかなり美味しかったです 規定量をお湯で蒸らしました 自然な甘みが嬉しかったです
Japan母への誕生日プレゼントとして購入しましたが、とても美味しいと喜んでいました
Japan3月末で異動する女性の後輩へのお餞別として購入しました。 配送に時間がかかります、と注意書きがあったので間に合うか心配でしたが、直ぐに届きました！ 新しい環境で多少ストレスもあるだろう彼女の、安らぎのお供になってくれると思います。 ありがとうございました。
JapanDAYLILYに出会って最初に買いました！ 黒豆の香ばしい味と、棗と龍眼の優しい甘さがお気に入りです。 食後ついつい甘いものが欲しくなってしまう時に飲んで食べてます＾＾ 誠品生活日本橋店 sister Megumi
Sisterのみなさん、こんにちは🌞 国際薬膳師のMikiです。 今日はヒルナンデスで、私たちも大好きな大女優さんの愛用のお茶としてご紹介いただいた、DAYLILY１番人気のゴロゴロ和漢素材を食べるお茶「EAT BEAU-TEA」をご紹介します♪ 実は誠品生活日本橋店オープン時にもヒルナンデス...
Read moreSisterのみなさん、こんにちは😉冷え込む日も多くて、温かい飲み物☕️が恋しくなる今日この頃です☃️今回は冬のおうち時間のお供に欠かせないHOTドリンクのアレンジレシピを紹介します👨🍳✨ YouTubeでも紹介したアレンジレシピを5種類の作り方を、Magazineでも紹介します💁♀...
Read moreSisterのみなさんこんにちは！ おうちで過ごす時間が増え、自炊をすることが多くなったSisterたちもいらっしゃるのではないでしょうか？ 今回は、DAYLILYの商品の一味違った楽しみ方をSisterのみなさんにお伝えしたいと思います♪ おうちで台湾気分を味わえる、『EAT BEAU-TE...
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